The Alex
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COVID-19 Update

Here at the Alex Hotel, we always put the safety of our guests and team members first while ensuring you have a comfortable, memorable stay.

Since the onset of the pandemic, we have taken extra precautionary measures across the hotel and adjusted the way we work to ensure a safe environment for all. While The Alex has always operated to the highest degree of health and safety vigilance, our cleaning and hygiene protocols have intensified following additional guidelines set by the government and protocols issued by local and international authorities. 

We have implemented Fáilte Ireland’s Covid-19 Safety Charter, a Government initiative that guarantees the safest protocols are in place in the hotel to ensure safety during the pandemic. As part of this charter, all of our team members have received thorough COVID-related training to ensure the highest safety standards and procedures across all departments.

As we move forward, we have made some changes to the way we operate. Whilst we have tried to be as unobtrusive as possible, some of the guidelines will be highly visible throughout our hotel. Others will be combined into our service offerings, or even, in the case of our back-of-house changes, invisible to your eye, all to ensure that the new norms of safety and your peace of mind allow you to fully enjoy your stay with us. 

 

The Alex Hotel - Covid Safety Programme

Arrival & Moving Around

Please wear a mask or face covering whenever moving around a public area of the hotel

Visible safe distancing markings will guide you through our public areas

Disinfectant hand sanitiser dispensers are available at all major touch points throughout the building

Limited floor occupancy of guest floors to minimise contact between guests and staff

All touch points in the lifts are sanitised, with safe capacity protocols in place and stair access is also available should you prefer

Protective screens at Front Desk to ensure safe distancing

Pens and credit card terminals are santised after each guest

We are a cashless hotel and accept credit cards only

Guest Bedrooms & Suites

Intensified cleaning and sanitising program is in place for all guest bedrooms and bathrooms

All key touchpoints are sanitised by our fully trained housekeeping team

All non-essential items and furnishings have been removed

Guest directories and menus will be accessible digitally

Our cleaning team change gloves and all cleaning cloths after each room

Guests have the option to check in online, to minimise any waiting time at our front desk

Our housekeeping policy for multi-night stays has changed, whereby our team will not enter your room until after you have checked out unless you ask for daily housekeeping service upon check in. For stays of three nights or more, linen will be changed after the third night as standard.

Additional fresh towels, water and toiletries will be left in guest rooms for multi-night stays.

 

 

Food & Beverage

Safe distancing is in place in all Food & Beverage areas with minimised touch points for guests and staff

Buffet breakfast is served by the chefs with screens in place

Menus are wiped down after each guest

Tableware including all used and unused wares and condiments are removed after each guest

We are a cashless hotel and accept credit cards only

For any Meeting and Event bookings, we follow all government guidelines in relation to safe distancing and gathering sizes

 

Our Team

Enhanced training programme on Covid-related standards and procedures in all departments

Staff have been trained by external specialists in hygiene and chemical trainings

Staff trainings are being carried out on a regular basis to maintain awareness

Regular temperature checks of staff members and a robust handwashing program is in place

Any local health guidelines around the wearing of Personal Protective Equipment will be strictly adhered to by our teams

Overseas Travellers

We are delighted to welcome back our international guests and ask that all visitors take a moment to read the current Government guidelines regarding their personal responsibilities when travelling to the Alex.

All of the most up-to-date information on travelling into Ireland, as well as information on the current restrictions can be found on the Irish Government website, gov.ie.

 

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